Frequently Asked Questions (FAQ)

Where and how to order the Ecosystem products?

Several thousands of advisers are with your service throughout the world to present and to devote the Ecosystem products to you directly to your residence. Our products are not sold in store: they are provided only via our approved advisers who received a training to bring personalized councils to you.

If you are not already in contact with an adviser an Ecosystem adviser gives us your details and we will put you in contact with an Ecosystem adviser close to your premise who will contact you in a few days.

Where can I get a catalogue presenting the Ecosystem products?In the Contact heading indicate your postal address and make the request for a catalogue. We will send a free documentation at your address.

In which countries can one buy the Ecosystem products?

The Ecosystem products can be sent in the whole world.

For any delivery in the European Community the cost is 10€ including all taxes only for one express delivery at your residence.

Except the EEC :
     - If Ecosystem is not established in your country, the products are invoices in euros with the same rate as in France and the transport charges are invoice to you. Tell us what you wish to order and we will communicate to you the cost.

     - If you reside in a country in which Ecosystem is already established, you can get the Ecosystem products in our local agency and the products will be invoice to you with the local rate and in the currency of your country.

Are the Ecosystem products drugs?

No, none of our products is a drug. Our products are food complements, cosmetic products. The Ecosystem products act differently comparing to drugs. The drugs act against the disease. On the contrary, the Ecosystem products do not have any direct action on the disease. They reinforce the organism, which once reinforced naturally will defend itself against the disease.

This is why the Ecosystem products act in a very sure way. It is thus understood that the Ecosystem products do not replace the drugs because they act differently. The Ecosystem products are not to in no case incompatible with the drugs, quite to the contrary, if you use the drugs prescribed by your doctor to look after you and that you also use the Ecosystem products to reinforce your organism you put all the chances on your side.

Which are the guarantees of the Ecosystem products?

1. An exceptional quality : The products are designed by Ecosystem and our laboratory permanently works to seek, develop and to select the best formulations. Our quality standards are so high that on average the Ecosystem product needs three years of research before being put on the market. For some products we even need more than 10 years of research because we want to offer the best to our customers. We are also very demanding for the selection of the ingredients used. Those must be of best quality, they must be natural and innovating. That demand many criteria and our teams move in the whole world to select the best raw material suppliers. It even sometimes happens to us to grow certain plants because we want completely to control quality.

2. Ecosystem engages : we are so trustful in the quality of our products that those are guaranteed satisfied or refunded for a period of 90 days.

3. Ecosystem is a French manufacturer : The products are designed but also manufactured in our own factories in France. It is a guarantee of quality because the French regulation is one of most demanding in the world and the criteria of qualification of the French personnel are very high.

In how long can one obtain a result when one uses the Ecosystem products?

Nature acts at its rhythm and for durable results the Ecosystem products require to be consumed regularly to offer all their benefits. We advise our customers to test the Ecosystem products during a period of three months minimum. The more the products will be used in a regular way the more the results will be in time.

Which are the elements filtered by the Maxi Ecosystem refill?

Our Maxi refill eliminate, limestone, the pesticides, heavy metals, chlorine as well as almost the whole pollution of the water of the tap thus making it possible to obtain a water of great quality and better taste than the water of the tap. Our filter resin is approved by the Director-General of Health. The Maxi filter refill Ecosystem has the capacity to filter up to 200 liters of tap water, which equals to approximately a month of use for a family.

Why doesn't Li Ksirel, l’Élixir® always has the same taste?

As you know it Li Ksirel is a lively product whose taste evolves/moves little by little in the course of time. During storage the sweetened taste will disappear gradually and it will be replaced little by little by a slightly vinegar taste which equals the natural process of Li Ksirel life. It may be also that during storage the Li Ksirel bottle is pressurized and that when you open the bottle you see bubbles going up.

Be reassure Li Ksirel is always good to consume even if it contains bubbles and even if it has the vinegar taste. Li Ksirel is a naturally stable product (like the vinegar) and it is kept naturally during years and it does not lose its beneficial properties.

If you want that Li Ksirel keeps its taste of origin you can store it in the refrigerator. In addition if you really cannot cope with the taste of Li Ksirel acidity we advise you to dilute it in a glass of water before drinking it.

How to proceed if my pulsed signal therapy instrument breaks down?

When your Pulseur NTS® does not turn on, it is initially necessary to change the fuse in order to see whether this is not damage. You will find fuses of replacement in your bag of transport. If the instrument still does not function correctly after having changed the fuse, call our SAV which will try to help you by telephone Tel. SAL Ecosystem on the : (33) 2 37 32 10 93. Our service after sale will repair or exchange your instrument within approximately one week.

How to become Independent Partner Country (IPC) Ecosystem?

Ecosystem is developing its business, strongly at the international level and offers the opportunity to independent partners of becoming international stockiest in their countries. The independents partners countries (IPC) are professionals residing in a country which does not have Ecosystem agency yet and which will have for mission of storing the Ecosystem products, to invoice and develop the network locally. On their side Ecosystem brings an important logistic help and commissions the IPC according to the points of invoices by the IPC in the country.

For any further information contact Ecosystem - 3 street of the park - 28140 Terminiers - FRANCE - Such: (33) 2 37 32 10 93 - Fax: (33) 2 37 32 12 36 – mail address : ecosystem2@wanadoo.fr

How to become an adviser of Ecosystem?

If you are already in contact with an Ecosystem adviser take appointment with him and the latter will give you all the necessary information to succeed in the activity concerning Ecosystem and you will fill out together all the documents.

If you are not already in contact with an Ecosystem adviser fill in the form and we will contact you.

How to reach the Ecosystem zone member?

To reach your zone member, return on www.ecosystem.fr click on zone membre (up right)and give the following information:

Identification number : your number of Ecosystem distributor, composed of 4 to 6 digits.

Password : your password was provided to you with the creation of your data-processing card. You can find clicking on "You forgot your password?”

Once connected, you will be able to consult the number of points carried out, your tree structure and a great number of other information useful to your activity to advise Ecosystem. You will be able to download also our publications and of many documents.